Terms and Conditions

Effective Date: 13- April-2026

By using the services of Box Baba, you agree to the following terms and conditions. These terms apply to all users, visitors, and customers of our website.

Box Baba reserves the right to update or modify these terms at any time without prior notice. We recommend that users review this page regularly to stay informed about any changes.

This website must not be accessed or used through automated tools such as bots or scripts. Any fraudulent activity, misuse of the website, or violation of these terms may result in legal action.

User Conduct

By using our website, you agree to use it responsibly and lawfully. You must not engage in any activity that may harm the website, disrupt services, or mislead the company or other users.

Any misuse of our platform, including providing false information or engaging in illegal activities, is strictly prohibited.

Trademarks and Copyrights

When submitting artwork or design files to Box Baba, you are fully responsible for the content you provide.

By submitting your design, you confirm that:

  • You own the rights to all text, images, logos, and designs used
  • You are not using any copyrighted, trademarked, or protected material without proper permission

Any unauthorized use of copyrighted material or trademarks may result in legal consequences. We strongly advise you to carefully review your design content before submission.

Customer Content Responsibility

All content printed on your packaging is provided by you, and you are solely responsible for it.

Box Baba will not be held responsible for:

  • Any incorrect, misleading, or unlawful content
  • Any copyright or trademark violations in your submitted design

We take strong measures to protect user data and privacy. However, customers are also responsible for ensuring that the content they submit is accurate, appropriate, and legally compliant.

Order Process Overview

The standard process for placing an order includes:

  • Order Confirmation
  • Design Approval
  • Payment Processing
  • Production and Manufacturing

Order Process

To place an order, users are required to submit their requirements through our quote form. You can share all order details, including size, material, and design specifications through this form.

Our team will review your request and contact you to proceed with the order.

Colour Variations in Design

We aim to match your submitted design as closely as possible. However, slight colour variations may occur due to:

  • Printing processes
  • Colour settings used in design files
  • Material and surface differences

Because of these limitations, exact colour matching cannot be guaranteed.

Artwork Submission Guidelines

When submitting artwork, please ensure the following:

  • Minimum resolution: 300 DPI
  • Colour format: CMYK
  • Final size should match print dimensions

Our design team will create digital proofs based on your submitted files to ensure accuracy before printing.

Proofing & Customer Responsibility

Customers are fully responsible for reviewing and approving all artwork and design layouts before production.

Box Baba will not be responsible for:

  • Spelling or grammar mistakes
  • Design errors
  • Layout issues

Please carefully review your design before giving final approval.

Approval Before Printing

Before printing begins, we require final approval from the customer on design and order details.

Once approval is given:

  • Any changes may result in additional charges
  • Production will begin immediately

Box Baba reserves the right to reject any design that is inappropriate or does not meet quality standards.

Colour Accuracy & Hardcopy Proofs

Although we aim for accurate colour printing, variations may occur due to:

  • Screen differences
  • Printing techniques
  • Material type

If exact colour matching is important, we recommend providing a physical sample or reference.

Materials

Box Baba uses high-quality materials such as:

  • Kraft
  • Cardboard
  • Corrugated board
  • Rigid board

However, the final result may vary depending on:

  • Storage conditions
  • Handling
  • Environmental factors

Certain material choices may result in additional charges.

Order Payment Process

All payments at Box Baba must be made in full before production begins. Payments are processed securely using trusted payment methods.

Accepted Payment Methods

We accept the following payment options:

  • Google Pay
  • Credit Card
  • Debit Card
  • Link
  • Apple Pay
  • PayPal
  • Stripe 

Order Processing

Design & Manufacturing

Once your order is approved and sent to production:

  • No changes can be made
  • The process continues without interruption

Order Cancellation

  • Within 4 hours: Free cancellation allowed
  • After 4 hours: 20% deduction
  • Within 24 hours: 50% deduction

After production starts, cancellation is not possible.

Overruns & Underruns

Due to production limitations:

  • Slight variation in quantity may occur
  • You may receive a little extra at no cost

We recommend ordering 5–10% extra to avoid shortages.

Holidays Observed

We may observe the following holidays, which can affect production time:

  • New Year’s Day
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday
  • Spring Bank Holiday
  • Summer Bank Holiday
  • Christmas Day
  • Boxing Day 

Indemnification

By placing an order, you agree to protect and hold Box Baba harmless from any claims, damages, or legal actions arising from:

  • Violation of these terms
  • Use of copyrighted or illegal content
  • Misuse of our website

You agree to cover any legal costs or damages resulting from such claims.

Limitation of Liability

We are not responsible for:

  • Indirect or incidental damages
  • Loss caused by misuse of the website
  • Issues beyond our control (shipping, delays, etc.)

Disclaimer of Warranty

Our services are provided “as is” without any guarantees. However, we follow strict quality control processes to deliver the best possible results.

Changes to Terms

Box Baba may update these Terms & Conditions at any time without notice. Continued use of the website means you accept the updated terms.

Contact Us

If you have any questions, you can contact us:

  • Email: sales@boxbaba.co.uk
  • Phone: +44 757 582 2387

Address: 1 Stephenson Road, London, England, W7 1NN

Get a Custom Quote