This Privacy Policy explains how BoxBaba collects, uses, and protects your information when you use our website and services. It also outlines your privacy rights and how we protect your data under applicable UK data protection laws.

We use your information to provide and improve our services. By using our website, you agree to the collection and use of your data as described in this Privacy Policy.

Collection of Information

BoxBaba collects information from users at different stages during their interaction with our website. For example, we may collect your contact details through a quote form, where you provide information such as your name and email address.

Sources of Information Collection

Personal Information Through Quote Form

We collect personal information that users voluntarily provide when using our website. This may include:

• Name
• Email address
• Phone number
• Shipping address
• Other personal or business-related details

This information is used to respond to your requests, provide quotes, and deliver our services efficiently.

Log Files

Like most websites, BoxBaba uses log files to collect certain non-personal information automatically. This may include:

• IP address
• Browser type and version
• Date and time of visit
• Referring and exit pages
• Number of clicks
• General geographic or demographic data

This information is collected for analytical purposes only and is not linked to your personal identity. It helps us understand user behavior, track website performance, and improve the overall user experience.

Information Collection Through Links

Our website may include links to third-party websites, such as social media platforms or delivery service providers. Please note that BoxBaba is not responsible for the privacy practices of these external websites.

We encourage users to review the privacy policies of any third-party sites they visit. This Privacy Policy applies only to information collected directly through the BoxBaba website.

Information Through Email Communications

We may contact you via email for various purposes, including:

• Announcements and updates
• Promotional offers
• Alerts and confirmations
• Surveys and feedback requests

We may also collect your email address at different points on our website to improve our services. Additionally, we may receive notifications when you open our emails or click on links within them. This helps us improve our communication and content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email. However, opting out of promotional emails will not stop you from receiving transactional emails, such as updates about your orders, requests, or purchases.

Types of Information We Collect

Personally Identifiable Information

BoxBaba collects personally identifiable information only when you voluntarily provide it to us. This may include your:

• Name
• Email address
• Phone number
• Mailing or shipping address

You may provide this information when you:

• Fill out a quote form
• Send us an email
• Purchase products or services from our website

This information is used only to provide our services, process your requests, and communicate with you effectively.

Non-Identifiable Information

We also collect certain information that does not personally identify you. This data is automatically collected by your browser when you visit our website. It may include:

• IP address
• Device type
• Access time and date
• Browser and operating system
• Ads you clicked to reach our website
• Referring websites
• Pages you visit on our site

This information helps us understand user behavior, improve our website performance, and enhance your overall experience.

Retention of Your Information

BoxBaba retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

We may keep your data for the following reasons:

• To comply with legal and regulatory obligations
• To resolve disputes
• To enforce our agreements and policies

In most cases, we retain data for a limited time. The main purpose of storing your information is to improve our services and ensure accurate and secure order processing and delivery.

Securing Your Information

We take the security of your information seriously. All data collected through our website is protected using SSL (Secure Socket Layer) encryption, which helps prevent unauthorized access and common security risks.

In addition, we and our trusted third-party service providers use modern security systems and procedures to safeguard your personal data.

While we take all reasonable steps to protect your information, please note that no method of data transmission over the internet or electronic storage is completely secure. However, we continuously work to maintain a high level of data protection.

Sharing or Disclosing Your Information

With Third-Party Service Providers

BoxBaba works with trusted third-party companies to provide essential services, such as:

• Shipping and delivery companies
• Payment processing providers for credit and debit card transactions

We may share necessary personal information with these service providers only when required to complete your order or process your payment.

Please note that BoxBaba is not responsible if these third parties use your information for their own purposes. However, such companies generally follow strict privacy practices and do not use your information for unauthorized secondary purposes.

Controlling or Deleting Your Information

You have the right to request access, correction, or deletion of your personal data.

If you no longer wish to use our services or want your data removed, you can send us a verifiable request, and we will delete your information unless we are required by law to retain it.

If you believe any information we hold about you is incorrect or incomplete, please contact us, and we will promptly update it.

Cookies

What Are Cookies?

BoxBaba uses persistent cookies, which are small text files stored on your device for a certain period. These cookies help improve your browsing experience and website functionality.

You can manage or delete cookies at any time through your browser settings.

Business Transition

Although not currently planned, BoxBaba may go through a business transition in the future, such as a merger, acquisition, or sale of assets.

In such cases, users’ personal information may be transferred as part of the business assets.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

We may not notify users separately, so we recommend reviewing this page regularly. Updates become effective as soon as they are published.

Your Rights Under UK GDPR (Important Addition)

As a UK user, you have the following rights:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to withdraw consent at any time
• The right to lodge a complaint with a data protection authority

Legal Basis for Processing (UK Requirement)

We process your personal data based on:

• Your consent (when you submit forms or agree to marketing)
• Contractual necessity (to process and deliver your orders)
• Legal obligations
• Our legitimate business interests (such as improving services and preventing fraud)

Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us:

• Email: sales@boxbaba.co.uk
• Phone: +44 757 582 2387
• Address: 1 Stephenson Road, London, England, W7 1NN